Thomson announces redundancy protection scheme
3 September 2009
Thomson has announced details of its redundancy protection scheme, by where if you are made redundant after booking your trip and you let Thomson know at least 28 days before your date of departure, then, subject to the terms and conditions, they will allow you to cancel free of charge.
This means that Thomson will refund your deposit and/or the full balance of your holiday and will not charge you any further cancellation charges on your main holiday booking.
Who Can Qualify For The Scheme?
To qualify for the scheme, you must have been in full time employment with the same employer for a minimum of 2 years. The scheme is not applicable to anybody who is self-employed. You must not be under notice of redundancy when booking your holiday to qualify for this redundancy protection.
What Holiday Products Qualify For The Scheme?
The protection is only valid on new Thomson, First Choice, Thomson Cruises, Island Cruises, Portland Holidays, Thomson Airways flights, and Falcon (Belfast departures only) bookings made between 07th April 2009 and 31st May 2009 and departing between 01st November 2009 and 30th April 2010.
It is not valid for any other product and therefore excludes accommodation only, Thomson Worldwide, Thomson Ski, First Choice Ski, Hayes & Jarvis, Citalia, Sovereign, Meon, Jetsave, Crystal, American Holidays and other scheduled operator flights. The protection does not extend to foreign exchange, car hire, airport parking, travel insurance, additional accommodation or transportation and any other costs which you have paid or have agreed to pay under a contract and does not form part of your main holiday payment. This protection is not valid for anything booked with another tour operator or supplier.
How To Make A Claim
To make a claim you must notify Thomson in writing and send in the required documentation within 7 days from being served your notice of redundancy. If you send Thomson the required documentation outside of 7 days then we will not be able to process your claim. If you have a valid travel insurance policy, this protection will apply if you do not have redundancy cover within that policy. If your travel insurance policy does include redundancy cover, then you will need to make a claim from your travel insurance provider. Where a successful travel insurance claim has been made, TUI will reimburse any excess that the travel insurance company has deducted up to a maximum value of £75 per person. You will need to provide a copy of their claim settlement letter confirming the appropriate excess deductions.
To support a claim, Thomson will need the following documentation:-
* A copy of your travel insurance policy
* Travel agent / web receipt (e.g. invoices, travel tickets)
* The original holiday booking confirmation with Thomson or First Choice qualifying brands above
* A letter from your employer to you confirming that your job role has become redundant and that you are entitled to a redundancy payment. Your dismissal must be by reason of redundancy as set out in s139 of the Employment Rights Act 1996
* Contact details from someone at your employer who will be able to confirm that you have been served with notice of redundancy.
If you have booked your holiday from a Thomson Shop and you have questions regarding this protection or need to make a claim, you will need to return to the shop you have booked your holiday to begin the redundancy claim process. If you have booked your holiday via the telephone, you will need to contact the telephone number on the reverse of your documentation.