Thomson Airways takes the hassle out of air travel



18 September 2009


Thomson Airways has listened to its customers who say “we hate the pre-flight boarding scrum and complexities associated with booking flight extras”. With this in mind, it has created a dedicated new service which will help take the stress and worry out of air travel and make it easier for customers to book all those extras which help make their flight even more enjoyable.

For many customers, a flight is the start of a well deserved holiday and Thomson Airways believes it should be a relaxed and memorable experience; not the part they dread the most. This new service, which launches on 15 September 2009, will allow customers who purchase reserved seating to select their own seat onboard the aircraft prior to flying, at no extra cost. This will mean that they can say goodbye to the seat lottery which is in place on many low-cost carriers, and select the seat of their choice.

This new service will also allow customers to book flight extras including in-flight meals, extra luggage allowance and sports equipment carriage. For those extra special occasions, or just as a treat on the start of your holiday, customers can also book champagne and chocolates; all this at a touch of a button!

Carl Gissing, Director of Customer Services for Thomson Airways, comments: “This new online service makes things easier for our customers and removes the common worry many passengers have about sitting next to one another onboard a flight. So our customers can sit back and focus on the more important things; like enjoying their holiday!”

Customers who have booked extra legroom, premium seating or are on a premier* package with either Thomson or First Choice, will receive this service absolutely free. Alternatively, passengers can book reserved seating from as little as £6 per adult one-way.

This new online service is available for those customers due to travel from 1 November 2009 onwards. All customers must be within 90 days of their inbound flight date to be able to access the service.

For more information see flightextras.thomson.co.uk.

*Premier packages include Thomson A la Carte, Platinum, Sensatori and Beach Club or First Choice Premier or Premier Families holidays.


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