Lufthansa expands online services
3 September 2009
Lufthansa is expanding its online services at lufthansa.com - not only can customers make flight bookings online, they can now also obtain any necessary ticket refunds. The booking service has also been enhanced with the additional option of paying for flight tickets through the PayPal e-commerce payment system.
To improve their travel preparations, customers now also obtain a pre-flight email containing useful information about their flight and destination.
Ticket cancellations and refunds can be obtained on the Lufthansa website up to a day before a flight. The quicklink “Cancel ticket” directs customers immediately from the Lufthansa homepage to the log-in page of their booking overview. The booking they want cancelled comes up on the screen after customers enter their surname and booking number. They then click “Cancel” to delete the booking and subsequently receive an immediate email confirmation. The refund is either paid into their bank account or the amount refunded to their credit card.
The Lufthansa website also offers various payment options. In addition to the existing options of payment by credit card or online direct debiting of their bank account, customers can enjoy more flexibility by using the new innovative PayPal payment system. The payment procedure is integrated in the booking process.
To improve their travel preparations, customers now receive an automated pre-flight email three days prior to their flight, which contains their flight details as well as further flight-relevant information. This includes airport maps and check-in times as well as data on their destinations, such as weather updates, the time zone or public holidays at their destination.
Additionally, a link enables them to check in online as well as obtain information about baggage regulations and entry formalities. The pre-flight information is emailed to the email address entered by customers in their customer profile. The pre-flight email is available in eight different languages.