Air France KLM expand paperless boarding service
3 September 2009
Starting today, Air France and KLM are extending their electronic boarding pass service. The airlines have now introduced the service on most of the European and French domestic destinations.
The electronic boarding pass which passengers can receive on a PDA or mobile phone, offers customers a more comfortable travel experience.
Following a six-month test on the Paris-Amsterdam-Paris route and after a first launch on some French destinations last month (‘La Navette’ flights), the service is now ready for gradual roll-out throughout Europe. It can be used on flights from Paris and Amsterdam to most European destinations other than the UK.
Customers can check in using their PDA or smartphone - and receive their boarding pass by e‑mail or as an MMS or SMS on their mobile device. It is no longer necessary to print the boarding pass. The only paper document customers still need in order to travel is their personal ID.
The electronic (mobile) boarding pass contains all the information displayed on a conventional boarding pass including a unique bar code. The bar code will be scanned at the gate and can be shown at the baggage drop off points, security, lounges and at the tax free shops at Amsterdam Airport Schiphol.
“This new service perfectly meets the needs of our customers for speed and autonomy, and demonstrates Air France and KLM’s determination to offer innovative new services” says Patrick Roux, Senior Vice President Marketing Air France KLM.
“It is our aim to offer as many passengers as possible a comfortable and hassle free travel experience without any unnecessary ‘paperwork’ ” says Martijn van der Zee, Vice President E‑commerce Air France KLM.